Well the results are in and they don’t paint a very good picture for MYOB.
There was not a huge response which I don’t think was a lack of interest in the topic, more the limited exposure our blogsite receives at the moment.
Had we been able to e-mail all MYOB clients (the way they did) about the survey then I’m sure we would have had a much larger sample size.
Anyway, you can view the results HERE. The password for the report is nzpaymasters
To view the answers click on Next on the top right corner.
While I was intrigued and more than a little saddened to read the results of your survey I can’t say I was surprised.
I don’t believe that MYOB purchased Comacc with the intent of developing the product or growing the user base. The changes they have made to their support charges and annual licence fees coupled with an apparent lack of development would bear this out.
Having said that the fact that this survey had less than 30 respondents out of the thousands of users means you have to take the results with a grain of salt. I would also add that given there was no validation of who completed the survey some of the responses could have been logged by competitors (see some of the comments in earlier post about MYOBs support fees)
While it is easy to make “MYOB” as an organisation a whipping boy it is important to remember that there are still some good people (old Comacc) working there and these decisions will not have been made at the coal face but rather in an ivory tower somewhere.
At the end of the day people will vote with their feet when it becomes too hard or too expensive making this a great opportunity for a new player in the market.
I can confirm that all respondents had to supply a name and address but these were removed from the report for confidentiality reasons.
All respondents are actual clients of MYOB.